FAQ
What is your return policy?
As do almost all businesses in our industry, we have a strict no return / no refund policy, unless the item in question is deemed non authentic.
In the very unlikely occasion that an item is proven to be a replica by any reputable professional authenticator, a full refund will be offered. All sales are final. We ask you to please review the description and view the photos/videos carefully before buying.
How does the authentication process work?
All of our bags are certified authentic using Entrupy. Each bag will come with a digital certificate so you can be sure your purchase is the real deal.
Can I see the goods in-person?
Absolutely! We LOVE our local clients. Our brick and mortar location is at 94 Lakeshore Rd E, Port Credit. Better known to some as It's Our Little Secret Consignment. Not in the area? We offer FaceTime appointments and are happy to give you an up close and personal look at any of our pieces.
Do you offer layaway?
We sure do! In most cases, layaway is $200 down with the rest due within two months. For higher end pieces, this amount may vary. If the balance is not paid within two months (don't worry, we'll remind you!), you'll lose the deposit and the bag will be relisted.
Better yet, we have AfterPay! AfterPay is a third party service that breaks your total into four equal, interest-free payments over six weeks. The best part? You get the item right away.
How can I consign with you?
Send us an email with photos of the exterior, interior, detailing any signs of wear. Please provide any proof of authenticity you have. If you don't have any, not to worry, we can authenticate in house for a small fee. Once we receive your email, we'll respond within 2-5 business days with next steps.
What are your consignment rates?
Our consignment rate is between 10% - 30% depending on the value of the item and client loyalty - we take care of our Love Me Again family! Our % includes shipping, packaging, Entrupy verification, taxes and marketing.
Do you buys bags on the spot?
Sometimes. Your best bet is to send us an email with details of your piece. To be transparent, on the spot purchases are bought for 10-15% of the resale value as determined in house by our team.
What brands do you accept for consignment?
Glad you asked! We're open to most high end, luxury brands like Chanel, Gucci, Goyard, Louis Vuitton, Prada, Alexander McQueen, Chloe, and Fendi. We do not accept brands like Coach, Michael Kors, Tory Burch, Kate Spade and Marc Jacobs. Still unsure? Send us an email.
What payment methods do you accept?
We accept all major credit cards and visa-debit cards via Stripe, as well as Paypal payments. We also offer AfterPay.
I still have questions, who can I talk to?
We're here to help. Feel free to email us at hello@lovemeagain.net, call us at 905-274-2121 or visit us in person at 94 Lakeshore Rd E in Port Credit, ON.